Questions about the Internet connection｜Sun-Netは全国の学生寮生や留学生向けに寮内インターネット、SIMカード、モバイルルーター、海外Wi-Fiを最短1カ月からご提供します。

Internet Connection Inquiries

Response Time

Please allow up to 2–4 business days for a reply under normal conditions.

If your connection status changes while you are waiting, please let us know — it helps us respond more efficiently.

⚠ During busy periods (March, April, September, October), responses may take 4 or more business days.

Before You Submit

✓ This form is for reporting connection issues and network trouble (e.g. cannot connect, unstable connection).

✓ For questions about services or fees, please use this inquiry form.

Please fill in the required fields below and click the "Confirm" button. Fields marked ✱ are required.

Customer ID (leave it blank in case you do not know it)

Name *

Residence (dorm name, room number) *

Phone number *

Email address *

Your inquiries *: 入力例）Do NOT forget in case of registration (eg iPhone,win10,PS4…)

About personal information *: I agree with Sun-Net personal information protection policy.

I accept the terms of contract and agree with Sun-Net personal information protection policy. If you agree with our privacy policy, please check the button and click on “Send application”

Internet connection inquiries