Setting your IP number

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050 settings

1)Access the Google Play Store or the Apple Store and download the "050 free" app.
2)Once downloaded, insert your user ID and password (find them in the Brastel package) and sign in.

3)If a "Registered" message and your actual balance are displayed on the dial screen, 
     you are able to make and receive calls.

※If you are not allowed to make calls after signing in, please do as follow:

1)An "Error" message is displayed and I can not see my balance.
→ The entered user ID and password may be incorrect. Please, reset your account and sign in again.
【How to reset your account】
iPhone:Inside the 050 app go to the options menu, then to [Advanced options] and [Reset Application]
Android:Inside the 050 app go to the options menu [・・・] then to [Settings] and {Reset Application]


FAQ

1)How can I top up?
→You can pay at the convenience store with the card or the payment sheet we have provided you. 
    You can check here how to pay at the convenience store.

2)I have lost my Brastel card.
→Since it can be issued again, please contact our customer service.

3)Is there any expiration date for my card balance?
→Yes, one year after the last top up or the last not free call made from your user ID. So, if you do 
    not use it for one year, it will expire. Also, the password and balance will be both invalidated.

4)I can make calls, but not receive them.
→Please, confirm that the push up notifications are on. You can do it through the app Settings menu. 
    If the problem persists, contact us.

5)How much does it cost to make international calls?
→You can check it by accessing the "My account" menu inside the app. Then go to "Rates" and type the country you want to call.

      
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